Effective Date: 1st September, 2024

Introduction

Welcome to Carssist, operated by Carssist] (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile application (the “App”) and services, including chauffeur services, road assistance, and towing services.

By using our App and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Account Information: When you register, we collect your name, email address, phone number, password, and any other information you provide.
• Payment Information: If you use our paid services, we collect payment details such as your credit card information or payment processor account.
• Location Data: We collect location data to connect you with nearby service providers.

b. Service Usage Information

• Chauffeur Services: Details of your ride requests, pick-up/drop-off locations, and duration of services.
• Road Assistance/Towing: Information about your vehicle, service requests, and the location where assistance is required.

c. Device Information

• Device Data: We collect information about the device you use to access our App, including IP address, device identifiers, and operating system information.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services, including matching you with service providers for chauffeur, road assistance, and towing services.
• Process your payments for the services you use.
• Send you updates, promotional materials, and notifications related to our services.
• Ensure compliance with local laws and regulations.
• Analyze and improve the functionality of the App and our services.

3. Sharing Your Information

We may share your information with:

• Service Providers: To fulfill your service requests, we share your information (e.g., location, vehicle details) with nearby service providers.
• Payment Processors: We share your payment information with third-party processors to complete transactions.
• Business Partners: We may share non-personal, aggregated information with our partners for analytical purposes.
• Legal Obligations: We may disclose information when required by law, court orders, or government regulations.

4. Data Security

We take data security seriously and use industry-standard measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services or as required by applicable laws. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any incorrect or outdated information.
• Delete your account and personal information, subject to legal and contractual obligations.
• Opt-out of marketing communications by following the instructions in the emails we send.

To exercise any of these rights, contact us at [Contact Email].

7. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or within the App. Your continued use of the App and services after any changes signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Carssist
3004 PINYON PL, MELISSA, TEXAS, United States, 75454
help@carssist.com
+1 (832) 406-8636
+1 (214) 400-7474

1. Introduction

These Terms of Service (“Terms”) govern the relationship between Carssist (“Company”) and the service providers (“Service Providers”) offering vehicle repair and maintenance services through the Carssist platform (“Platform”). By registering and using the Platform, you agree to comply with these Terms.

2. Service Provider Responsibilities

• Service Provision: You agree to provide high-quality vehicle repair and maintenance services as listed on the Platform. All services should meet industry standards and comply with applicable laws and regulations.
• Compliance: You must ensure that all services are performed by qualified personnel, and all necessary licenses and certifications are maintained.
• Customer Interaction: You are responsible for managing customer interactions professionally and courteously. Any disputes or complaints should be handled in accordance with Carssist’s dispute resolution procedures.
• Timeliness: Services should be performed within the timeframes agreed upon with the customer. Delays must be communicated promptly.
• Pricing: You agree to set and maintain prices for services as agreed with Carssist. Any changes in pricing must be communicated and approved in advance.

3. Platform Use

• Account: You must create and maintain a valid account on the Platform. You are responsible for safeguarding your account credentials and for all activities conducted through your account.
• Content: You may be required to provide information about your services, including descriptions, prices, and availability. This information must be accurate and up-to-date.
• Platform Access: The Platform is provided on an “as-is” basis. Carssist does not guarantee uninterrupted or error-free access. We reserve the right to modify or discontinue the Platform at any time.

4. Payments

• Compensation: You will receive payment for services rendered through the Platform as per the payment schedule agreed upon with Carssist.
• Fees: Carssist may charge fees or commissions for using the Platform, which will be deducted from the payments made to you. Details of such fees will be communicated to you.
• Payment Disputes: Any disputes regarding payments must be reported to Carssist within 30 days of the payment date.

5. Ratings and Feedback

• Ratings: Customers may provide ratings and feedback on the services provided. Your average rating will be visible on the Platform.
• Dispute of Ratings: If you believe a rating or review is unjust, you may request a review by Carssist. Ratings provided in good faith will be considered final.

6. Data Protection

• Data Handling: Carssist will handle all personal data in accordance with applicable data protection laws and our Privacy Policy.
• Data Access: You may access personal data related to your services as provided through the Platform. You are responsible for ensuring the confidentiality and security of this data.

7. Liability

• Service Quality: Carssist is not liable for the quality of services provided by Service Providers. Any issues or claims related to the service quality must be resolved directly between you and the customer.
• Limitation of Liability: Carssist’s liability for any claims arising out of these Terms is limited to the maximum extent permitted by law.
• Indemnification: You agree to indemnify and hold Carssist harmless from any claims, losses, or damages arising from your use of the Platform or provision of services.

8. Termination

• Termination by You: You may terminate your use of the Platform by providing 7 days’ notice to Carssist.
• Termination by Carssist: Carssist may terminate your access to the Platform at any time for any reason, with or without cause, and with or without notice.
• Effect of Termination: Upon termination, you must cease using the Platform and will be paid for any outstanding services rendered.

9. Amendments

• Changes to Terms: Carssist may amend these Terms at any time. You will be notified of any material changes, and continued use of the Platform constitutes acceptance of the amended Terms.
• Notification: Changes will be communicated via email or through the Platform. You are responsible for reviewing the Terms regularly.

10. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by the laws of [Jurisdiction].
• Dispute Resolution: Any disputes arising from these Terms will be resolved through binding arbitration in [Location], in accordance with the rules of [Arbitration Organization].

Effective Date: 1st September, 2024

1. Use of the App

1.1 Service Overview
Carssist provides a platform through the App that facilitates the connection between passengers and drivers. Carssist does not provide transport services directly. The transport services are provided by independent drivers. Carssist is not responsible for the fulfillment of any transport service contracts between you and the driver.

1.2 Contractual Relationship
When you use the App to request a ride, you enter into a contract directly with the driver for the provision of transport services. Carssist is not a party to this contract and does not guarantee the quality or availability of the transport services.

1.3 Payment
Payments for transport services may be made via the App or in cash, depending on the location and payment options available. Additional charges, such as booking fees, tolls, or surcharges, may apply. Tips can be given directly to the driver via the App, and we may set limits on tip amounts at our discretion.

1.4 Account Information
Your mobile number is linked to your Carssist account upon installation of the App. Notify Carssist within 7 days if you change your mobile number to ensure your data remains secure. Failure to notify us may result in unauthorized access to your account.

2. Promotional Codes

2.1 Usage and Expiration
Promotional codes may be sent to you from time to time and can be used towards payments for rides or other features. Promotional codes are subject to additional terms and have expiration dates, which will be reflected in the App.

2.2 Redemption
If your ride amount exceeds the promotional code value, the remaining balance will be charged to your payment method. Promotional codes are valid for one ride only and cannot be carried over.

2.3 Cancellation
Carssist reserves the right to cancel promotional codes at any time, including if they are used fraudulently or erroneously.

3. In-App Payment

3.1 Payment Methods
Payments through the App may be made using various methods including credit cards, mobile carrier billing, or other supported options. Carssist acts as a commercial agent for drivers, processing payments on their behalf.

3.2 Tips
You may choose to give a tip through the App. Carssist does not take a commission on tips and transfers them in full to the driver, subject to applicable taxes.

3.3 Additional Fees
Carssist is not responsible for third-party payment fees (e.g., bank fees). Review the terms of your payment provider for additional charges that may apply.

3.4 Payment Disputes
For payment-related issues, contact Carssist support at [support email]. We will address payment disputes within two business days.

3.5 Upfront Fare
You may be offered a fixed fare for a ride (Upfront Fare). This fare may change if the route or duration of the ride changes significantly.

4. Ordering and Cancelling Services

4.1 Service Confirmation
Once a driver agrees to your ride request, the transport service is considered ordered.

4.2 Cancellation Fees
Cancelling a ride after the driver has confirmed may result in a cancellation fee. Repeated cancellations may lead to temporary or permanent suspension of your account.

4.3 No-Show Policy
If you do not arrive at the vehicle within the specified time after the driver’s arrival notification, the ride request will be canceled.

4.4 Damage to Vehicle
You may be charged a penalty of 50 EUR and additional compensation if you damage the driver’s vehicle. Carssist may pursue these claims on behalf of the driver if necessary.

5. License to Use the App

5.1 Grant of License
Carssist grants you a non-exclusive, revocable, and royalty-free license to use the App in accordance with these Terms and applicable app-store terms. This license is not transferable or sublicensable.

6. Liability

6.1 Service Quality
Carssist is not liable for the quality or defects in the transport services provided. The App is provided on an “as is” basis, and we do not guarantee uninterrupted or error-free access.

6.2 Limitation of Liability
Carssist, its affiliates, and employees are not liable for any loss or damage resulting from the use of the App or the transport services, including property damage, loss of profit, or business interruption.

6.3 Indemnification
You agree to indemnify Carssist and its affiliates against any claims or losses arising from your use of the App or the transport services.

7. Good Practice

7.1 Feedback
We encourage you to provide feedback through the App to help improve service quality.

7.2 Respectful Use
Use the App respectfully and comply with these Terms. Malicious activities or disrespectful behavior may result in account suspension or termination.

7.3 Reporting Issues
Report any issues with the transport services to the service provider, relevant authorities, or Carssist support.

8. Amendments

8.1 Updates to Terms
Substantial changes to these Terms will be communicated via email or App notifications. Continued use of the App constitutes acceptance of the changes.

9. Final Provisions

9.1 Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Disputes will be resolved in the courts of [Insert Jurisdiction].

9.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

Effective Date: 1st September, 2024

1. Service Overview

1.1 Scope of Services
Our service provides roadside assistance and towing services through our platform. The services include but are not limited to jump-starting vehicles, changing flat tires, fuel delivery, lockout services, and towing. These services are provided by independent contractors or third-party service providers.

1.2 Service Request
By requesting roadside assistance or towing services through our platform, you enter into a contract directly with the service provider. We are not a party to this contract and do not guarantee the performance or quality of the services provided.

2. Service Charges

2.1 Payment Terms
Payment for roadside assistance and towing services is processed through our platform. The cost of services will be displayed prior to confirmation of your request. Additional charges may apply based on the type of service, location, and time of service.

2.2 Cancellation Policy
If you cancel a service request after the service provider has been dispatched, you may be charged a cancellation fee. The fee amount will be displayed at the time of cancellation.

3. Service Availability

3.1 Service Hours
Roadside assistance and towing services are available 24/7. However, service availability may vary based on location and local conditions.

3.2 Response Times
While we strive to provide prompt service, response times may vary based on factors such as location, traffic, and service demand. We do not guarantee specific response times.

4. User Responsibilities

4.1 Accurate Information
You are responsible for providing accurate information about your location, vehicle, and the nature of the assistance required. Incorrect or incomplete information may result in delays or additional charges.

4.2 Vehicle Condition
You must ensure that your vehicle is in a condition that allows for safe assistance or towing. If the vehicle is in an unsafe or hazardous condition, additional charges may apply.

5. Liability

5.1 Limitation of Liability
We are not liable for any loss or damage resulting from the use of our roadside assistance or towing services, including but not limited to property damage, personal injury, or loss of use of your vehicle.

5.2 Service Provider Liability
The service providers are independent contractors, and we are not liable for their actions or omissions. Any claims or disputes related to the service provided should be directed to the service provider.

6. Indemnification

6.1 User Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of the roadside assistance or towing services, including any disputes with the service provider.

7. Changes to Terms

7.1 Amendments
We reserve the right to amend these Terms of Service at any time. Any changes will be communicated via email or through our platform. Continued use of our services constitutes acceptance of the amended terms.

8. Governing Law

8.1 Jurisdiction
These Terms of Service are governed by the laws of [Insert Jurisdiction]. Any disputes arising under these terms will be resolved in the courts of [Insert Jurisdiction].

8.2 Severability
If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue to apply.